Shipping & Returns

SHIPPING

Shipping charges for international shipping will be charged based on the weight and volume of the product and the country where the delivery is being dispatched. Shipping charges will be shared upon inquiry. We offer customers within the U.S free shipping for orders over $300.

DELIVERY

Product will be delivered in a timely manner depending on the product ordered. For urgent deliveries/queries, please contact us at info@omtcnyc.com Please note that deliveries can be affected in case we do not receive any of the below information on time:

Information:
1. Complete payment is not received
2. Incorrect/inaccurate address details

Please note that we try our best in ensuring that the product reaches you within time. In order to fasten our process, we have tied up with several third-party vendors for quicker deliveries. However, in case of delay from a third party, we do not take any responsibility. 

RETURNS

Our garments are all on a made to order basis specially handcrafted for you. We assume that you agree to our terms and conditions when placing an order.

Once an order is placed, you have 14 calendar days to return an item from the date you received it. To return an item, please email Info@omtcnyc.com within the first 14 calendar days of when order was received for further return instructions. After 14 days all return inquiries would be rejected. 

REFUND

PLEASE NOTE: We only offer exchanges and/or Store credit. NO refunds. Original Madras Trading Company holds the sole discretion to determine whether a refund can be issued.

TAXES & DUTIES

The product prices displayed are at maximum retail price. In case of international deliveries, we ship on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.